Data policy
Last updated 20 October 2026
Mettal Rewards ("Mettal", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request information, or otherwise interact with us.
1. Who we are
Mettal Rewards Limited is a company operating in Ireland and is the data controller for the personal data described in this policy.
Worklabs, IDA Business Park, 24 to 26 Cork Road, Waterford City, X91 DC96, Ireland
Telephone: +353 (0)51 876180
Email:rewards@mettal-rewards.com
2. What personal data we collect
- Your name
- Your email address
- Your phone number
- Your company name and job title
- Anything you tell us in an email or enquiry
- Technical data such as IP address, browser type, device information and operating system
- Your marketing and communication preferences
3. How we collect your data
- Directly from you, when you contact us, request information or fill in the pilot form on our website
- From publicly available business sources, such as company websites, where relevant for business to business contact
- From the service providers that support our website, communications and customer records
4. How we use your personal data
- To respond to your enquiries
- To provide information about our products or services
- To arrange demonstrations, meetings and follow-up conversations
- To improve our website and services
- To maintain our internal records
- To send marketing communications where the law permits
- To protect our website, our business and our users
- To comply with our legal and regulatory obligations
5. Legal bases for processing
Under data protection law we rely on one or more of the following legal bases.
- Consent, where you have clearly agreed to receive marketing communications.
- Legitimate interests, where processing is necessary for our legitimate business interests, including responding to enquiries, improving our services and managing relationships, provided those interests are not overridden by your rights.
- Contract, where processing is necessary to take steps at your request before entering into a contract, or to perform one.
- Legal obligation, where we are required to process data to comply with the law.
6. Marketing communications
If you contact us or request information, we may send you communications relevant to your enquiry. Where the law requires it, we will ask for your consent before sending marketing emails. You can stop receiving them at any time using the unsubscribe link in any email, or by contacting us directly.
7. Cookies
We only use cookies and similar tools if you agree to them in the cookie banner. If you click "No thanks", none of the tools below are loaded. We remember your choice on your device so we don't ask on every page.
If you agree, we use:
- Google Analytics, from Google, to see how many people visit, which pages they read and where they came from.
- Meta pixel, from Meta (Facebook and Instagram), to see whether our Facebook and Instagram ads lead to visits and enquiries.
- TikTok pixel, from TikTok, to see whether our TikTok ads lead to visits and enquiries.
- Microsoft Clarity, from Microsoft, to see how people move around a page (clicks, scrolling), so we can fix what is confusing.
These providers may set cookies and receive your IP address and information about your device and browser. Our legal basis is your consent. You can change your mind at any time usingcookie settings. Ourcookie policy lists each cookie and how long it lasts.
The site loads its typeface from Google Fonts, which means your IP address is seen by Google when a page loads.
8. Sharing your personal data
We may share personal data with trusted third parties where it is necessary, including our website hosting provider, our communication and customer record platforms, our professional advisers, our technical and security providers, and regulators or law enforcement where we are required to. We require anyone acting on our behalf to protect your data and to process it in line with the law.
The main providers that handle your data for us are:
- Google (Firebase and Google Cloud), which hosts this website and receives and stores pilot form entries, in the EU (Belgium).
- Google Workspace, our email, which receives a copy of each pilot form entry.
- Brevo, our customer records system, where we keep the details you send through the pilot form so we can follow up with you.
- Google Analytics, from Google, only if you agree to cookies (see section 7).
- Meta pixel, from Meta (Facebook and Instagram), only if you agree to cookies (see section 7).
- TikTok pixel, from TikTok, only if you agree to cookies (see section 7).
- Microsoft Clarity, from Microsoft, only if you agree to cookies (see section 7).
9. International transfers
Some of our service providers may process personal data outside the European Economic Area. Where that happens we put the safeguards the law requires in place, such as relying on an adequacy decision or on approved contractual safeguards.
10. How long we keep it
We keep personal data only for as long as we need it for the purposes it was collected for, including meeting our legal, accounting and reporting obligations. How long that is depends on the nature of the relationship and the type of data.
11. Your rights
Subject to the law, you have the right to:
- ask for a copy of your personal data
- ask us to correct data that is wrong or incomplete
- ask us to erase your personal data
- ask us to restrict how we process it
- object to our processing of it
- ask us to transfer it to someone else
- withdraw your consent, where we relied on consent
- complain to a supervisory authority
In Ireland the supervisory authority is the Data Protection Commission. To exercise any of these rights, emailrewards@mettal-rewards.com.
12. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure.
13. Links to other websites
Our website may link to other websites. We are not responsible for their content or their privacy practices, and we would encourage you to read their policies.
14. Children
Our website and services are not directed at children and we do not knowingly collect personal data from them.
15. Changes to this policy
We may update this policy from time to time. Any change will be posted on this page with a new revision date.
16. Contact us
Mettal Rewards Limited
Worklabs, IDA Business Park, 24 to 26 Cork Road, Waterford City, X91 DC96, Ireland
Telephone: +353 (0)51 876180
Email:rewards@mettal-rewards.com